Shipping policy

Shipping Policy

Sunshine Electronics USA

Last updated: January 3, 2026

ORDER PROCESSING TIMES

Order processing times vary by product type:

In-stock items: 1–3 business days
Custom computers & custom electronics: 5–14 business days
Custom or modified watches: 5–14 business days
Repair & service orders: Processing and return shipment times depend on service complexity

Processing times do not include shipping transit time.

We do not process or ship orders on weekends or holidays.

SHIPPING METHODS & CARRIERS

We ship using reputable carriers, which may include:

USPS
UPS
FedEx
DHL (international shipments)

Carrier selection is based on item value, size, destination, and customer-selected shipping options.

DOMESTIC SHIPPING (UNITED STATES)

Shipping rates are calculated at checkout unless otherwise stated.
Delivery times are estimates provided by the carrier and are not guaranteed.
Signature confirmation may be required for high-value items.

INTERNATIONAL SHIPPING

International shipping availability varies by destination.

Customers are responsible for:

Customs duties, taxes, and import fees
Compliance with local import laws

Sunshine Electronics USA is not responsible for customs delays, seizures, or rejected shipments.

CUSTOM, MODIFIED & MADE-TO-ORDER ITEMS

Custom-built, modified, or made-to-order items:

Begin production after payment confirmation
Cannot be expedited once production begins
Are final sale unless otherwise stated

Estimated completion times are provided but not guaranteed.

SHIPPING RESTRICTIONS

We reserve the right to refuse shipping to:

Certain international destinations
PO Boxes for high-value items
Addresses associated with prior fraud or delivery issues

Some items (e.g., smoking paraphernalia, electronics, batteries) may be restricted in certain jurisdictions.

ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Returned packages due to address errors may incur additional shipping charges.

RISK OF LOSS & DELIVERY CONFIRMATION

Risk of loss transfers to the customer once the carrier confirms delivery.

Sunshine Electronics USA is not responsible for:

Packages marked as “delivered” but claimed missing
Theft after delivery
Carrier delays or mishandling

Shipping insurance may be included or offered for high-value shipments at our discretion.

LOST, DAMAGED, OR DELAYED SHIPMENTS

If a shipment is lost or damaged in transit:

Customers must notify us within 48 hours of delivery or expected delivery date.
Claims may require carrier investigation and documentation.

Resolution is subject to carrier policies and insurance coverage.

REPAIRS & RETURN SHIPMENTS

For repair or service orders:

Customers are responsible for shipping items to us unless otherwise stated.
Return shipping costs may be included or billed separately.
Sunshine Electronics USA is not responsible for items damaged during inbound shipping.

MULTIPLE ITEM ORDERS

Orders containing multiple items may ship separately.

Custom and in-stock items may ship independently to avoid delays.

DELAYS & FORCE MAJEURE

We are not responsible for delays caused by: